Skills & Competencies for Account Management Manager
Account Management Manager job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Account Management Manager
Manages and develops sales plans for a team of account managers.
JOB RESPONSIBILITIES for Account Management Manager
Focuses on the long-term planning and selling of a variety of products, services, and/or solutions across multiple lines of business for a defined group of existing clients. Ensures that account managers meet the ongoing needs of clients and prospects while accomplishing individual revenue goals. May be personally responsible for managing major accounts. May set sales targets or quotas. May make suggestions for product improvements or expanding sales channels.
Account Management Manager SALARY RANGE
BASE 50%
$135,661
TOTAL 50%
$154,550
Job Level
M02
Job Code
SM15000405
Education/Degree
Bachelor's Degree
Reports To
Director
Account Management Manager Skills and Competencies List
13 general skills or competencies (Job family competencies) for Account Management Manager
1
Job Family Competencies –
Customer Satisfaction
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Lists the factors that influence customer satisfaction.
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Level 2 Behaviors
(Light Experience)
Performs customer follow-up to complete all service requests on time.
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Level 3 Behaviors
(Moderate Experience)
Uses key performance indicators (KPIs) to measure goals for customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Trains and guides teams on the methods and formulas used to measure customer satisfaction data.
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Level 5 Behaviors
(Mastery)
Promotes interdepartmental collaboration to achieve service level agreements (SLA).
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2
Job Family Competencies –
Account Management
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Lists the account management methodologies.
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Level 2 Behaviors
(Light Experience)
Supports the account management team to assist with various sales activities.
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Level 3 Behaviors
(Moderate Experience)
Provides after-sales support to maximize customer loyalty and retention within the accounts.
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Level 4 Behaviors
(Extensive Experience)
Oversees the day-to-day account management activities to work closely with other functional departments.
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Level 5 Behaviors
(Mastery)
Leads process improvement initiatives to enhance the operational efficiency of strategic account management.
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3
Account Management Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Account Management Manager
Proficiency Level - 4
5
Competency for -
Account Management Manager
Proficiency Level - 5
11 soft skills or competencies (core competencies) for Account Management Manager
1
Core Competencies –
Products And Services
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Discusses the primary markets for the P/S.
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Level 2 Behaviors
(Light Experience)
Summarizes the features, specifications, or functions of any given P/S.
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Level 3 Behaviors
(Moderate Experience)
Explores target customers to sell and deliver products and services.
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Level 4 Behaviors
(Extensive Experience)
Instructs others to explain the key factors that differentiate the products from those of the competitors.
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Level 5 Behaviors
(Mastery)
Initiates an evaluation of the past, evolution, and future plans of the product or service line.
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2
Core Competencies –
Planning and Organizing
Proficiency Level -4
Level 1 Behaviors
(General Familiarity)
Explains the importance of planning and organization in building a good working environment.
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Level 2 Behaviors
(Light Experience)
Identifies key implications of ineffective planning and organization that affects decision-making.
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Level 3 Behaviors
(Moderate Experience)
Leverages key performance indicators to measure progress completion against performance metrics.
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Level 4 Behaviors
(Extensive Experience)
Manages the planning and sequencing of activities to create well-planned schedules and achieve goals on time.
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Level 5 Behaviors
(Mastery)
Establishes standards for planning and organization processes to align efforts with business goals.
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3
Account Management Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Account Management Manager
Proficiency Level - 4
5
Competency for -
Account Management Manager
Proficiency Level - 5
Summary of Account Management Manager skills and competencies
There are 0 hard skills for Account Management Manager.
13 general skills for Account Management Manager, Customer Satisfaction, Account Management, Business Development, etc.
11 soft skills for Account Management Manager, Products And Services, Planning and Organizing, Coaching Others, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Account Management Manager, he or she needs to be skilled in Products And Services, be skilled in Planning and Organizing, and be skilled in Coaching Others.
13 general skills for Account Management Manager, Customer Satisfaction, Account Management, Business Development, etc.
11 soft skills for Account Management Manager, Products And Services, Planning and Organizing, Coaching Others, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Account Management Manager, he or she needs to be skilled in Products And Services, be skilled in Planning and Organizing, and be skilled in Coaching Others.
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